Reviews pile up.
Unanswered reviews make it look like nobody is listening. Writing a thoughtful, on-brand reply to each one takes time an owner or manager rarely has.
HOTEL AI · FOR INDEPENDENT HOTELS
Never leave a guest review unanswered.
For independent hotels with 50 rooms or fewer. Hotel AI drafts review replies in your property’s voice for your team to review and approve before posting. Guest messaging is available on the Pro plan.
20 minutes · No obligation · About your property and guests
THE PROBLEM
Every review is public.
Your team is already stretched.
Guest messages arrive everywhere.
Email, Booking.com, Expedia and Airbnb inboxes. Questions about parking, early check-in and pets arrive at all hours, often while the front desk is busy with guests in person.
Answers depend on who’s on shift.
The same question gets different answers. New staff don’t yet know the details that make your property different.
IN OWNERS’ OWN WORDS
WHAT WE SET UP
An assistant that knows your property
and waits for your OK.
Where your guests review and write to you.
We connect the assistant to the review sites and inboxes your property uses.
- Review sites such as Google and TripAdvisor
- Booking.com and Expedia guest reviews
- Guest messages from your inbox and OTAs (Pro plan)
Your details. Your voice.
Replies come from your own information, written the way your team writes.
- Rooms, amenities, policies and local tips
- Your tone, greeting and sign-off
- Escalates to a person when it isn’t sure
Nothing goes out without you.
Every reply is a draft until someone on your team approves or edits it.
- Approve, edit or reject in one place
- Staff stay in control of every guest reply
- A weekly performance report
YOUR HOTEL AI PARTNER
Charles Ferguson Jr.
Founder · IntelliArch AI Consulting LLC
Florida-based · Remote setupWHY INTELLIARCH
Hospitality experience.
Engineering you can trust.
- Hospitality technology experienceA former software engineering manager at Amadeus, working on HotSOS, the Amadeus Hospitality system hotels use to manage guest requests, housekeeping and maintenance.
- 25 years building with Microsoft .NETEnterprise systems in C#, .NET, Azure and SQL Server, built to be reliable, maintainable and secure.
- Your guest data stays protectedHosted on Microsoft Azure in the United States, encrypted in transit and at rest, with each hotel’s data kept separate. Never sold, and never used to train public AI models.
HOW IT WORKS
From first call to live in two weeks.
01
A 20-minute call
We talk about your property, where guests reach you, and whether Hotel AI is a good fit.
02
Setup in 1–2 weeks
We connect your channels, build your knowledge base and tune replies to your voice.
03
30 days of support
Your team approves real drafts while we adjust the assistant based on what you see.
04
Continue monthly
Keep going on a monthly plan, with no long-term contract.
Have your own development team? The platform behind Hotel AI (sign-in, billing, multi-tenancy, AI hooks and Azure deployment) is available as the .NET SaaS Starter Kit: full source code, $299 one-time.
See the Starter KitBOOK A HOTEL AI CALL
Talk about your property
Choose a time for a 20-minute conversation with our team about Hotel AI for your hotel: review replies, guest messaging on the Pro plan, and getting set up.
This call is about Hotel AI. Looking for .NET or Azure consulting? Book a consulting call instead.
1. Choose a date & time
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Each call lasts 20 minutes. Need another time? Send a message.
PREFER TO WRITE FIRST?
Ask a question
about Hotel AI.
Tell us about your property and what takes your team the most time. Your message goes directly to the IntelliArch team.
BEFORE WE TALK
Common questions from hotel owners.
Is my guest data safe?
Yes. Hotel AI runs on Microsoft Azure in the United States. Data is encrypted in transit and at rest, and each hotel’s data is kept separate so only your team can see it. We never sell guest data or use it to train public AI models. Every reply is a draft until your team approves it.
Which booking systems and channels does it work with?
Hotel AI works alongside the property management system and booking engine you already use. You don’t need to replace anything. We connect your guest email inbox and, wherever the platform allows it, OTA guest messaging (Booking.com, Expedia, Airbnb; Pro plan) and review sites (Google, TripAdvisor). Where a platform doesn’t allow a direct connection, we set up a simple forwarding workflow. We’ll confirm the exact setup for your property on the call.
Does the AI ever reply to guests on its own?
No. It writes drafts. Your team approves, edits or rejects each one. When a message needs a person, such as a refund request or a complaint, the assistant flags it instead of guessing.
What happens after the first 30 days?
You can continue on a monthly plan. Essentials ($149/month) covers one property with review reply drafts and a weekly performance report. Pro ($399/month) covers up to five properties and adds guest messaging and monthly reports. There’s no long-term contract, and you can cancel any time.
Is this the same as your .NET consulting?
No. Hotel AI is a done-for-you service for hotels. Booking a call on this page tells us it’s about Hotel AI. For .NET modernization and Azure consulting, book a consulting call instead.